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TAMPA, FLA — HearUSA, America’s leading hearing care retailer, has been recognized by the TITAN Business Awards for the Customer Experience- Customer Service Department Team of the Year category.

Presented by the International Awards Associate (IAA), the TITAN Business Awards is an international competition recognizing organizations, executives, teams and professionals for outstanding achievements in business, leadership, innovation and customer experience.

HearUSA’s recognition highlights the impact of its Patient Care team in improving access to hearing care resources and supporting the company’s mission to make better hearing more accessible. By empowering employees, adapting operations to patient needs and improving technology, HearUSA helps patients navigate their hearing health journeys with responsive, personalized support.

Transforming the Patient Care Experience

At the center of HearUSA’s award-winning approach is its commitment to delivering exceptional service at every stage of the hearing care journey. The Patient Care team provides real-time assistance, addresses questions and concerns, and connects patients with hearing evaluations and resources to help them take the next step toward better hearing.

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By investing in its people, refining operational processes and using technology to improve responsiveness, HearUSAstrengthened Patient Care’s role in supporting patients and contributing to business growth.

Between October 2023 and September 2025, HearUSA increased appointments by 67% while more than tripling its Net Promoter Score. 

These results reflect the company’s continued focus on helping more people access hearing care and improving the patient experience.

This recognition is a testament to the dedication of our Patient Care team and the important role they play in helping more people access the hearing care they need. From answering initial questions to supporting patients throughout their hearing health journey, our team helps make the process easier to navigate. We’re proud to see their work recognized and the difference it’s making for our patients.

Oliver Asmar, HearUSA President 

HearUSA continues to expand access to hearing care by combining a broad network of hearing centers and professionals with convenient services and personalized support. With more than 380 hearing centers and a network of more than 4,000 hearing care professionals, the company is working to break down barriers to hearing care and help more people experience the benefits of better hearing.

“Great businesses are defined not only by growth, but by the positive impact they create for their industries, customers, employees, and communities,” said Thomas Brandt, spokesperson of the International Awards Associate (IAA). “This season’s winners demonstrate the leadership, innovation, resilience, and vision that continue to shape the future of business worldwide, and we are honored to celebrate their achievements.”

SOURCE: HEARUSA

  • HearingTracker Staff