Widex MOMENT Review
Widex MOMENT is the latest Bluetooth-connected hearing aid from Danish hearing aid manufacturer Widex. Aimed at providing the very best in sound quality in a small and light package, MOMENT delivers a number of upgrades from its predecessor, EVOKE. I spent the last two weeks wearing MOMENT and I’m ready to share my personal experiences, feature highlights, pros and cons, and buying recommendations.
Feature highlights
Sound Quality
What stood out for me when testing the MOMENT hearing aids was their fantastic music playback and sound quality. Unlike many other hearing devices—which at times lack warmth, richness, and clarity—MOMENT provided an immersive experience almost comparable to listening with high-quality wireless earbuds.
Technology Levels
There are four different levels of technology available for each model in the MOMENT line: “440” (highest technology and highest cost), “330”, “220”, and “110” (lowest technology and lowest cost). Levels of technology are used to distinguish between certain feature offerings; higher technology levels offer more programs, better performance in noise, and better streaming connectivity. Notably, Widex’s innovative SoundSense Learn artificial intelligence technology is included in all but the entry level 110 devices.
SoundSense Learn
SoundSense Learn is an artificial intelligence technology that helps you better tailor your hearing aids to your unique listening situations. In challenging listening situations, you are able to start up the MOMENT smartphone app, compare different sound profiles, and follow the steps to select which profile sounds best for that particular listening environment. Widex claims that SoundSense Learn improves both sound quality and listening comfort. In my time wearing the MOMENT aids, I was satisfied with the sound quality and amplification, so didn’t fully test out these features.
Widex PureSound
MOMENT boasts a new feature called PureSound™, which Widex claims delivers a more natural sound than ever before. Widex describes PureSound as “an industry defining, ultrafast signal pathway that eradicates the unpleasant artefacts inherent in classic hearing solutions.” PureSound is related to another new feature, ZeroDelay™, which enables near-0ms sound processing across the entire frequency spectrum, also allowing for a more authentic listening experience.
When using the PureSound™ program I found that my own voice sounded more natural than it has with other hearing aids. New hearing aid users often complain of their own voice sounding unnatural, which can often be attributed to the delay, amplification, and echo introduced by hearing aids. However, from my experience I found the PureSound™ program to be quite pleasant.
Spatial Awareness
For me personally, one of the main benefits of hearing aids for music playback over other bluetooth headsets, is their ability to pass-through ambient sound. This is especially important when you're going for walks, runs, or even bike rides as it helps you to keep track of your surroundings while still enjoying your music. I have also found it extremely enjoyable being able to do the dishes or listen to music, and still know when others are talking to me. If you want to enjoy music, hear well, and maintain environmental awareness, the MOMENT hearing aids are worth considering.
My video review
The Widex Moment hearing aids have been my go to for all day music and podcast listening. Their great music sound profile allows you to enjoy your music whilst being aware of your surroundings. If their charger and COMDEX app were just better these would be my perfect pair of hearing aids.
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Comfort and design
The MOMENT hearing aids are small, discreet, and simple to manually adjust. The single button makes for easy program switching and the variety of dome options available ensures a personalized fit for your ear. For my ears, I would rate these devices an 8/10 for comfort.
The MOMENT receiver wire is delicate and I found that even after a few minutes (especially when streaming music) I forgot they were there. Comparatively, the Starkey Livio Edge Ai hearing aids have a much stiffer receiver wire, which I found to be less comfortable. However, their rigidity may make it easier for individuals with dexterity challenges to insert.
As mentioned before, program switching can be controlled on the MOMENT devices with the single button on top, making it easy and convenient to change when moving between listening environments (eg. Restaurant, Music, Zen, etc.). Additionally, volume and program settings can also easily adjusted in the Widex MOMENT App.
In terms of size, MOMENT is similar to the Livio Edge, but smaller than the Phonak Paradise, which may be a benefit if you are looking for a more discreet option. The Styletto X from Signia is longer and thinner than the others and they do look quite sleek. From my experience the extra length can be helpful when putting the hearing aid on, giving a bit more material to grab on to.
Starkey Livio, Widex MOMENT, Phonak Paradise, and Signia Styletto X.
Speaker Domes
MOMENT comes with several speaker (aka “receiver”) dome options ranging from open to fully or partially occluding. Depending on your type and degree of hearing loss, your audiologist will select the most appropriate option. Generally, the more severe the loss, the more occluding the dome will have to be. If you’re looking at getting better music playback quality, you may want to ask about additional dome options (more occluding), but be sure to discuss this with your audiologist, as you’ll need a special listening program when using different domes.
Image via HAB Hearing
Streaming
The streaming quality is somewhat limited on its own, but it vastly improves with the use of a COM-DEX device. The MOMENT app is also essential for functions such as adjusting the volume and customizing your listening profile.
iPhone
MOMENT streams audio direct from iPhone (and other iOS devices) without any additional accessories. Most modern hearing aids are iPhone compatible, allowing for this type of connectivity. I have however found that the connection with older devices (e.g. iPhone 6s) has been less stable, with regular drop outs during streaming. This was especially noticeable during walks or runs where music would cut in and out. If you have an older iPhone (6s or earlier), you should consider picking up the COMDEX accessory for stable connectivity.
Android
The MOMENT mRiC and the RiC 312D are “Ready for Android,” meaning that once Android software allows for direct streaming, these hearing aids will be capable of connecting.
Hands-Free Calling
Like most other Made-For-iPhone hearing aids, MOMENT does not provide true hands-free calling. Your iPhone microphone needs to be close by during calls, or the caller will not hear your voice. A separate accessory, the COM-DEX (discussed below), is required for truly hands-free calling when using the MOMENT aids. The Marvel and Paradise hearing aid families are currently the only hearing aids that allow you to use the onboard mics to speak during calls.
COM-DEX
MOMENT is compatible with COM-DEX, a wireless accessory that allows you to stream directly from your phone, computer, or tablet. All MOMENT hearing aids can be used with the COM-DEX. This does mean having to purchase an additional device that you wear around your neck. However, this product enables you to connect two Bluetooth devices to your hearing aids at once, such as your laptop and your phone. It also has a very stable and clear microphone pickup, allowing for true hands-free calling.
While the COM-DEX does allow your hearing aids to connect to your computer, the added benefit of the microphone in the device is lost with Windows computers, as they do not allow both Bluetooth microphones and headphones to be used simultaneously. This is not an issue with Apple computers, as their software supports using the built-in COM-DEX microphone.
While the COM-DEX is not required for streaming from an iPhone, it still improves the reliability of the connection enough that it is worth purchasing. The device does come at an extra $300-400 which can be a bit pricey on top of the hearing aids themselves, but in my opinion, with the built-in mic allowing for true hands-free calling, and added connectivity to other devices such as your computer and Bluetooth connected TV, it is a worthwhile purchase.
COM-DEX
A neck-worn streamer that delivers high-quality sound from any Android phone or Bluetooth device to Widex hearing aids.
Functions
Compatible Aids
Widex MOMENT App
The MOMENT app is the same for both iOS and Android devices. It has some beneficial controls for adjusting the volume and sound settings of your hearing aids and also serves as the control center for SoundSense Learn optimizations.
With regards to streaming, the MOMENT app also allows you to control the volume of the content you stream with the phone volume buttons. Unfortunately, you cannot set a preset volume for when you start streaming audio to your devices. So this means you may need to adjust the volume each time you begin streaming to get to your desired volume.
MOMENT App
The WIDEX MOMENT App allows you to personalize your listening experience by adjusting the volume, pitch, and directional focus of your hearing aids. The app allows you to create custom programs and use SoundSense Learn AI technology.
Functions
- Remote Control
Compatible Aids
The COM-DEX app is fairly limited in functionality when compared with the MOMENT app. You can turn the hearing aid surroundings setting on and off, but not fine-tune it. This means you have no control over how much surrounding sounds are being picked up. The COM-DEX accessory cannot be controlled through the MOMENT app, which means you’ll need both apps on your phone to control both the MOMENT hearing devices and the COM-DEX accessory.
Battery life
The MOMENT mRIC boasts around 16 hours of continuous use time with streaming and 20 hours without. A half-hour quick charge will provide an extra four hours use time, which is especially useful for times when you may have forgotten to plug in your devices at night. It takes around four hours to fully charge these hearing aids which is comparable to most other rechargeable options from other companies.
The mRiC uses induction charging, a unique feature within the hearing aid industry. This means that there is no need to worry that the hearing aids are touching the charging contacts properly. The design of the case is also very open, which makes it easy to pop the hearing aids into the charging dock. The charger for these devices are ideal for someone who puts in their hearing aids in the morning and takes them off at night to charge on your nightstand. As long as you follow this routine, there should be no issues with battery life.
Charger
The Widex charger comes with brushed anodized aluminum casing, drop-in charging wells, and LED-indicators for charging status.
Functions
- Battery Charger
Compatible Aids
The mRiC R D model is currently the only rechargeable model in the MOMENT family. The other two RIC (receiver in canal) models, the RIC 312 D and the RIC 10, along with all three CIC (completely in canal) models, all work with disposable batteries.
Drawbacks
There are a few drawbacks to the MOMENT’s rechargeable option (mRIC R D). First, there are no magnets to secure the aids in place. This is unfortunate, as I have seen them fly out before when the case is bumped or knocked. Phonak, Starkey, and Signia have all incorporated magnets or some securing mechanism to prevent this from happening. There’s also no lid on the charging station, making it inconvenient to carry around (important consideration for frequent travelers).
Another drawback to the charging dock is that it doesn’t have an onboard battery. This means it won’t charge up your hearing aids without a direct connection to an outlet. The hearing aids power off when placed in the charger, but won’t turn off automatically if the charger isn’t plugged into an outlet. This means, you’ll want to manually power down your hearing aids (when an outlet isn’t handy). And if you live in a place with frequent power outages (which I discuss at 9:01), getting a power bank may be a necessary accessory to avoid waking up to dead hearing aids in the morning.
Some companies, like Starkey, have gyroscopes that allow their hearing aids to automatically switch off after being placed on a table for 15 minutes. The Signia Styletto X case is my current favorite, for its portability, inclusion of an internal battery, magnet, and a secure clasp, all absent in the Widex charger. Their case is very similar to that of Apple’s Airpods, making them ideal for frequent travelers or individuals who need to remove them throughout the day (eg. to use power tools).
Telehealth - Widex REMOTE LINK
As in-person appointments have become much more challenging during the last few months due to COVID-19 restrictions, Widex has expanded their remote programming capabilities. Remote programming, otherwise known as telehealth, is the ability for your audiologist to remotely and settings in the hearing aid whilst you are in the comfort of your own home.
Widex has introduced their REMOTE LINK accessory and, if purchased, can allow your audiologist to remotely make almost all the same software adjustments they could in person. We have seen several audiologists deliver REMOTE LINK devices to their client’s to enable this feature. To enable the use of the Remote Link accessory you will need to download the REMOTE CARE app which enables both adjustments as well as real time video calls with your audiologist (see iPhone and Android compatibility here). Especially during this period where lockdown restrictions and health and safety concerns are a reality, features like Remote Care are ever more important.
Through additional settings, clinicians can remotely add new programs, adjust volume, detect faults and much more. A unique feature in Widex’s remote care option includes the ability to monitor feedback (aka whistling) within the hearing aids. If you have ever tried hearing aids before, you know how annoying it is when they just screech all the time. This can help out with that.
Widex REMOTE LINK in action.
Final verdict
In summary, the Widex MOMENTs are great “set and forget” hearing aids. Their fantastic automatic program switching, sleek design, comfort, and superior sound quality make for stellar devices you won’t even notice you’re wearing! In my opinion, if the charging case was better and connectivity was improved, these would be my go to hearing aids.
I have been using the Widex Moment since August of this year. This is my first experience with hearing aids. My main issue is that it does not default to my "favorite" program. Is there a way to make this occur? Thank you!
Widex recently pushed a firmware update through their app which broke my Moment hearing aids. They are rebooting multiple times a day which means that at random times they stop working for several seconds and are now mostly useless. They are totally unresponsive and my audiologist has said that there's no timetable for a fix. I would not buy from them again.
I have the same problem, the recent update made my hearing aids keep restarting multiple times, and when they restart they go back to the default setting which is not usefull.
Disapointed.... they were perfect before the update
It is not clear to me if the author has hearing loss and the severity of it. A fully hearing person is not qualified to assess hearing aids that are meant for people with hearing loss. Hearing aids worn by a normal hearing person has no sound compression. The review should start with specifying the hearing loss of the reviewer, otherwise the review has very little meaning.
I respectfully disagree with you, and here's why:
Imagine if the author had mild hearing loss. Would his review be any more relevant to someone with mild-moderate or moderate-severe hearing loss? No. It might be somewhat more relevant to another person with the exact same pattern of hearing loss, but even then, you would add in the actual fine tuning and fitting provided, the person's subjective opinion of the sound, lifestyle and types of noisy environments they attempt to communicate in, etc. I guess what I'm saying is, to me, the hearing aid review should be a review of the technology, the user experience, the robustness of the product, and not about the subjective sound opinions... because those aren't going to translate well from one user to the next, even if they have the exact same hearing loss, which is unlikely.
A person with sensorineural hearing loss has lost sound compression that is inherently provided by the cochlea in a person with healthy hearing. That function of hearing aids is essential to people with moderate and severe hearing loss. A person with no hearing loss does not use this essential feature.
If you respected my opinion you would agree that the author should specify his hearing loss as that information matters to some readers, although it does not seem to matter to you, you should respect the fact that it may matter to others.
Believe it or not, your comment triggered a little discussion for me on LinkedIn today with some colleagues, and I have actually come around to this idea. I re-read this review, and Mark does make some comments on his subjective experience with the sound quality of the hearing aids, and for that reason, I think it would be best to include some information about his hearing status. Mark has normal hearing. If you prefer to disregard the short section about his subjective experience with the sound quality, I think you will find there is still plenty of good information in the review. Thanks!
Why is a normal hearing person writing a review on hearing aids? Why not find a person whose life quality has depended on hearing aids all his or her life? This is really sad and is the core problem of the hearing aid industry. I am an acoustic engineer and have used hearing aids for almost 40 years, and I must say that the distance of hearing aid manufacturers and audiologists from hearing aid users is shocking.
Most of the reviews on this website are written by people with hearing loss. In fact, that's why I created the website... to give consumers a platform to review these products. You can also look in our hearing aid forums, here and on Facebook, for many more consumer-generated reviews. In terms of the long form reviews like this one, Mark doesn't work for the "industry" and he was actually an audiology student when he wrote this. Reviewing products was a passion for him and not some way of promoting a company. He wasn't paid by Widex and we paid him to provide his own personal opinion of the tech and an overview for consumers. If we had a consumer come along and volunteer to do this type of review article, I would welcome it, as I have in the past. There are many examples of this on the site if you have a look around.
Thank you. That is a very good and appreciated answer. Because of you there is a community and availability of information. I will look around. I started to view hearing aid websites again after I got my new hearing aids (Widex Moment) and once again I struggle with getting the fitting right (sound it too bright, the bass is a problem)
This is a very typical reaction to open-fitting hearing aids. It may be worth talking to your audiologist about a more occluding dome or potentially a custom mold fitting. The reality is, you cannot get much bass with an open fit product due to the basic laws of physics / acoustics. Good luck.
The Widex moment hearing is perfect!
(when it works) every couple of weeks one of the aids stops working. I have to bring to shop where I bought it and it gets fixed in a few days, only to malfunction again 2-3 was later
Very frustrating, I wish they would replace with new. only a year or less old
I am new to hearing aids and my audiologist reccomended strongly that I go with Widex based on my hearing loss profile. I like them and they are very comfortable but in 4 weeks they have broken and needed replacing twice and now I think the replacements are not working well. Seems based on your comment this is not a new issue with Widex. Fortunately I am still in the trial period and I will probably go for something else.